Refund policy

By placing your custom order with us you agree to our Terms of Service and Protection Policies.

Important
* All SCO products are made to order and shipped in order of "Paid in Full" status. Please expect 20-60 days in most cases for your product to be hand-made and shipped.  Feel free to contact us for the latest info on the progress of your order. All Sales are Final; SCO offers no refunds or returns for custom artwork.

SCO Refund Policy
Once an item has been ordered it enters production, we will not offer any refund[s] or return[s] as each SCO product is a customized work of art.  Please be sure before you place your order with us that you will follow through with your transaction[s]. We do retain full rights to decide individual claims made.  Should we decide to refund any monies for any reasons we will assign any fees deemed needed to cover losses incurred for purchase of materials or labors. 

Important Information Regarding Certificates of Authenticity
Should you require a replacement COA, please feel free to contact us with your request. We will need to confirm the number and date of your purchase prior to reissuing. We trust everyone will understand our need to practice caution.  This measure will protect our customers in the event of illegal re-casting.

Regarding Online Payments
If you wish to avoid online/credit card transaction fees then please make arrangement with us prior to placing your order.

Communication is Key
By placing an order with us the customer agrees to maintain contact with Shark City Ozark until their product is completed and received by them. It is not the responsibility of Shark City Ozark to maintain contact with customers or search for ways to renew contact with customers who forget their order or who fail to respond to our communication attempts.

It is in each customer's best interest to please check their SPAM folders and other Social Media equivalents for messages from us regarding their customized order. 

ANY and ALL monies, debts, product order[s], commission-piece[s] or unfulfilled contracts that remain unclaimed, unpaid-in-full, shipping not paid in full, or in failure to respond to our communication attempts after 30 days of Shark City Ozark and/or Mike V. and/or Cathy J. Schultz attempting to contact the absentee and or delinquent customer via means the customer provided; will be declared in breach of contract.

If you have been notified that your Shark City Ozark custom art piece is ready for shipment and you make no attempt to collect your art piece, or pay your shipping due within 30 days of notice, then your item will be stored in a climate controlled storage facility at the rate of $25.00 per month until  all funds due are paid in full to the contract's satisfaction.